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Terms and Conditions
Prices and payment method
All prices on the website are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. All prices on the website are in Euros and include 21% VAT, unless stated otherwise. Transport costs are listed separately during the order process.
Invoices send to B2B customers are to be paid within 30 days of invoice date unless other payment terms are agreed upon.
Delivery
Packages within Belgium are delivered by BPost, PostNL or our own delivery service. For other countries the logistics company depend on country. If you are not at home when the mailman comes by, you can request a second offer by telephone or pick up the package within 14 days at the pick-up point of the carrier. There must be a delivery time of 4 to 10 working days. D.GIN is not liable in the event of delay or inability to deliver, because of force majeure.
Force majeure means any strange cause, as well as any circumstance, which should in reason not come at its own risk. Delay or default by our suppliers, disruptions in the internet, faults in the electricity, disturbances in e-mail traffic and malfunctions or changes in technology provided by third parties, transport problems, strikes, government measures, delays in the supply, negligence of suppliers and / or manufacturers of D.GIN as well as of auxiliary persons, illness of personnel, defects in auxiliary or transport means are expressly regarded as force majeure.
Delivery costs
Full and accurate data, of the delivery costs, can be consulted during the online purchase (shopping cart) for the completion and placing of the purchase.
Cancellation and return shipments
Given the perishable nature of our products as well as the applicable hygiene requirements, the order cannot be cancelled once the order has been shipped. As a result, the goods cannot be returned. This cancellation policy has no effect on your rights if the error lies with D.GIN.
Damaged goods
The customer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered goods are wrong, inadequate or incomplete, then the buyer must immediately report these defects to D.GIN by email: support@flandersspirits.com. Any defects or incorrectly delivered goods must and can be reported to D.GIN in writing up to a maximum of 14 days after delivery. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in original condition. Commissioning after detection of failure, damage arising after detection of failure, encumbrance and / or resale after detection of defect, does this right to complain and return completely invalid.
Intellectual property right
All rights are reserved. Nothing from our webpage may be copied, stored and / or distributed without prior written permission from D.GIN.
Customs and export
Deliveries outside Belgium may be subject to import duties, taxes and / or customs costs. You will not be charged anymore for shipping nor handling than what is on the check-out. You take full responsibility for complying with all import regulations. If the customs refuse your import, we cannot be held responsible, nor can we be held liable for any extra costs incurred. There is always the possibility that customs will open your package to check its contents. Although we try to protect your privacy as much as possible, an inspection of customs is beyond our responsibility. In exceptional cases, your delivery can be delayed by a customs check. Contact your local customs office for more information.
Age restrictions
You must have the minimum legal age in the country of purchase to place an order with us. By placing an order through this website, you confirm that you are legally permitted to purchase alcoholic beverages. If you buy the alcoholic drinks as a gift, both you and the recipient must have the legal minimum age for alcohol consumption. If there is any doubt about the age of both the buyer and the recipient, our courier may request additional identification. If this is not satisfactory, our courier is not allowed to deliver the spirits.
Disclaimer
The information on our website is for informative purposes only. All images; photographs, drawings etc.; ex data concerning weights, dimensions, colours, smells, flavours, images of labels, etc. on the D.GIN internet site or approximate only, are indicative and cannot lead to compensation or dissolution of the agreement.
Disputes
For all disputes, only the courts of Brussels Belgium are authorized.
Privacy policy D.GIN
D.GIN, Madi Rum are trademarks from Flanders Spirits. D.GIN ® is a registered trademark.
Version 1.6 (This page was last modified on 03/07/2019.)
We are aware that you have confidence in our company. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this data and how we improve your user experience. This way you understand exactly how we work. This privacy policy applies to the services of D.GIN. You should be aware that D.GIN is not responsible for the privacy policies of other sites and sources. By using this website you accept the privacy policy.
D.GIN respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
D.GIN sells alcoholic beverages; to use our website you must confirm that you are at least 18 years old.
Our use of collected data / Use of our services
When you place an order on our website, we ask you to provide personal information.
This is:
- Name first Name
- Address
- Phone number
- E-mail address
- Subscription Newsletter
- Delivery address if not the same as billing address.
The data is stored on secure servers of D.GIN or that of a third party.
We guarantee that this data will not be combined with other personal information we have.
The data is kept as long as you are a customer on our webshop or you explicitly ask us to remove them.
Communication
When you send e-mail or other messages to us, we may retain those messages. Sometimes we ask you for your personal details that are relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of D.GIN or that of a third party. We guarantee that this data will not be combined with other personal information we have.
Cookies
We collect data for research in order to gain a better insight into our customers, so that we can tailor our services accordingly.
This website uses "cookies" (text files stored on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of D.GIN or those of a third party (for example: Google Analytics).
We use this information to keep track of how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet usage.
Purposes
We do not collect or use information for purposes other than the purposes described in this privacy policy unless we have obtained your consent in advance.
Third parties
The information is not shared with third parties unless:
- Information that you enter when placing an order or sending a message via the website will be processed by CCV
- Transport companies (Bpost, PostNL, DHL, etc ...) in order to deliver the order at home. These transport companies also apply a strict privacy policy and also ensure adequate protection and measures to protect data against loss or any form of unlawful processing.